Skip to content 
Frequently Asked Questions
Biomass pellets are made from compressed biomass materials like wood shavings, sawdust, agricultural waste and other organic matter. They are a renewable, carbon-neutral fuel source.
Modern biomass pellet burners are highly efficient, with combustion efficiencies typically ranging from 70-90%. This makes them a very clean-burning and cost-effective heating solution.
Yes, pellet burners require proper venting either through an existing chimney or through a pellet vent pipe installed per manufacturer specifications.
Pellet burners need periodic cleaning to remove ash buildup, typically every 1-2 tons of pellets burned or per the manufacturer’s recommendations. Annual professional servicing is also recommended.
Yes, pellet burners are safe when installed and operated correctly. They have safety mechanisms like auto shutoff and do not pose a higher risk than other heating appliances.
Pellet fuel costs are often lower than heating oil, propane or electricity in many areas, though costs vary regionally. But they are a locally-sourced renewable fuel.
With proper installation and annual maintenance, quality pellet burners can last 10-20 years or longer.
Pellet burners produce very little smoke or ashes compared to traditional wood stoves due to their efficient combustion. Some ash buildup is normal and requires periodic cleaning.
